If the current owner is no longer with your company or not available, and you know the account login details, you can login at app.publitas.com and change the profile details by clicking on the initials at the top-right corner of the dashboard.
Updating the user login details:
If you are having trouble accessing the account, but know an email address that it is associated with and you have access to that email account, you can trigger a password reset email by going to https://app.publitas.com/forgotten_password
If you don't have the required credentials to do this, we can change ownership of the account for you following a quick security measure. You will need to submit a written request to support@publitas.com, in the form of a PDF, including
- The name and email address of the previous account owner
- The name and email address of the new account owner
- The last four digits of the credit card number on file
The information should be in a letter on your company letterhead, signed by a manager at your organization. If your company doesn't have letterhead, please be sure to include your company's mailing address and phone number in the letter.
You can download a PDF template here for your convenience: